local
IRS did better than expected in tax season after slashing staff, except on the phone, watchdog says
By Fatima Hussein, Associated Press at KSAT 12 (ABC affiliate) — San Antonio
· June 24, 2026
· 2 min read
The IRS did better than expected getting refunds out to taxpayers during the 2026 tax season despite massive cuts to its workforce, but the national taxpayer advocate says taxpayers who needed human help were left behind.“Taxpayers who required assistance from the IRS often struggled to get it," ...
Key takeaway “Taxpayers who required assistance from the IRS often struggled to get it," said Erin M.
Why this matters in Terrell Hills News
For Terrell Hills residents, the IRS's struggles with phone support may hit close to home, particularly for those who have fallen victim to identity theft. With wait times for help approaching two years, local taxpayers who have had their identities stolen may face significant delays in resolving their cases. This issue is especially concerning given the growing number of identity theft cases in the San Antonio area. As the IRS continues to grapple with staffing shortages, Terrell Hills residents who need assistance with tax-related issues may want to explore alternative support options, such as visiting a local tax professional or seeking help from a community organization that specializes in tax assistance. The city's residents will be watching to see how the IRS addresses its phone support shortcomings and whether the agency can find ways to better support taxpayers who need help navigating complex tax issues.
About this story
Original reporting by KSAT 12 (ABC affiliate) — San Antonio . Terrell Hills News surfaces reporting from trusted publishers and adds local editorial context so readers can quickly understand what a story means for their community. We attribute every source, link to the original report, and follow a documented editorial standards policy. To understand how stories are selected and reviewed, read our about page .
For the complete original report, visit KSAT 12 (ABC affiliate) — San Antonio . Have a tip or correction? Contact our newsroom .
Category: local ·
Published: June 24, 2026 ·
Source: KSAT 12 (ABC affiliate) — San Antonio ·
Reading time: 2 min
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Frequently asked about this story
What is this story about? The IRS did better than expected getting refunds out to taxpayers during the 2026 tax season despite massive cuts to its workforce, but the national taxpayer advocate says taxpayers who needed human help were left behind.“Taxpayers who required assistance from the IRS often struggled to get it," ...
When was this published? This article was first published on June 24, 2026 by KSAT 12 (ABC affiliate) — San Antonio and curated for Terrell Hills News readers.
Who reported this story? This story was reported by Fatima Hussein, Associated Press at KSAT 12 (ABC affiliate) — San Antonio. To learn more about how Terrell Hills News selects and reviews stories, see our editorial standards .
Where can I find related coverage? See more local coverage from Terrell Hills News, or browse our daily briefing and topic hubs .
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